How can we help you today?

Top Questions

• Do you offer carrying tubes?

  All of our signs are shipped in cardboard tubes. We also offer a more professional plastic carrying tube that comes with shoulder strap as well as an elastic strap to attach to the cardboard tube. You can see these on the Accessories page.

• What kind of material do you print on?

  We offer a variety of materials in which you can have your design printed on. For more information on the types of materials, their specifications, and their uses, please choose a product.

• Can I change the color on an item where the color option isn’t available?

  We can usually do something like that for you. Request your color changes in the Special Printing Instructions box in the customization process. Indicate which item you would like to change and to what color. If you would like to see how your new design will look, also request an email proof in the Special Instructions box before you checkout. If you have already placed your order, but it hasn't been processed yet, you may still request a change. Reply with your requested color changes to the email we first sent you when we received your order.

• Can I replace a graphic on your template with a graphic of my own?

  We can usually replace a graphic on a template with a customer provided file. The first step is to place an order online using the preferred template. Use the Special Instructions box to request a change or addition of a graphic, then complete the order online. Once we receive the order we will send you an email. Just reply to the email and attach the desired graphic. We will edit the design and send a .jpg proof by email. Once we get final approval on the design we will process the order.

Research Poster Questions

• Can you print a 48" x 96" scientific poster?

  We can print 48" x 96". However, most people who initially inquire about at 48" x 96""poster end up preferring the 42" x 84" size. This is because the display area is typically 48" x 96" and a 42" x 84" poster fits nicely in that area while allowing a natural border to surround it.

• Can I take my poster on the plane?

  In all of our years of experience, we have never heard of this being a problem. However, if you would like a poster that is easier to travel with, try a fabric scientific poster.

• Can you laminate my scientific poster?

  We do not offer lamination. Lamination not only increases the cost to our customers, but also adds undue glare. We offer a paper that is glossy, while not highly reflective. This allows a nice quality finish, yet high readability. If durability is your concern, all of our scientific posters are printed with water-resistant inks that resist smearing when in contact with water. Because laminating can double the cost of your scientific poster, it would be cheaper to order two glossy posters rather than a single laminated one!
  
  Top: Our glossy paper - highly readable
  Bottom: Laminated paper - creates high glare

Pricing Questions

• Can I order a sign now and still receive the quantity discount on future orders of the same design?

  Unfortunately, no. The discount on additional copies is valid when all copies are printed at the same time. However, we keep your order information and design on file so if you are ever interested in placing a reorder at a future date, we will be able to generate a regular priced reprint of your original order.

• How quickly will my order be printed and shipped out to me?

  All sign orders are printed and shipped out within 2 business days, but some products are produced more quickly. The delivery date of your order is dependent on the method of shipping selected.

• What type of payment methods do you accept?

  We accept VISA, MasterCard, American Express, Discover Card and now PayPal! We also accept Checks and Money Orders made out to MakeSigns
  

  Purchase orders are only accepted from schools and universities. Please fax the complete written PO to us at 708-614-1974 or email to support@makesigns.com. The PO must have a PO number, billing address, shipping address, our name MakeSigns, signature of authorizing agent, and the correct quantity and item pricing. If your purchasing department needs assistance setting us up as a vendor, have them call us at 1-800-347-2744.

  We cannot accept the following payment methods: Checks over the phone, International Money orders, or Checks written out to MakeSigns.com or MakeStickers.com

• I'm nervous about entering my credit card information online. Is your site secure?

  Yes, our site is secure. Our entire site uses a secure (HTTPS) connection that provides the strongest encryption available. You will notice the Network Solutions seal on the page where you enter your email address to begin the checkout process, as well as on the page where you enter your credit card information. If you click on the seal you will see up to date security information about our site. If you prefer, you can call us with the credit card information after you've placed the order.
  

• When will my credit card be charged?

  Your credit card won't be charged until your order is reviewed and put in production. You will receive an email once your order is in production.

• I'm ordering from outside Illinois, but taking delivery in Illinois. Do I need to pay sales tax?

  We do not charge sales tax on orders shipped outside Illinois. We are required to collect Illinois sales tax on orders shipped to Illinois (or picked up at our location), unless a valid Illinois Tax Exempt number is provided at the time of the sale. Our order form has a place for the IL tax exempt number just prior to the payment method. If you are not sure of your organization's tax exempt number when you place the order, just write "phone in" in the textbox and phone the number to us when you have it.

Shipping Questions

• Can I use my FedEx account number?

  Sorry, we don't ship on customer FedEx accounts. This allows us full control over the shipping/tracking process. It also avoids the possibility of shipping on an inaccurate or invalid account. Our FedEx prices are not overinflated, and are frequently discounted from the FedEx standard prices.

• Can you drop ship my order?

  We can ship your order to any location of your choosing. However, all of our orders are shipped with a MakeSigns.com packing list which will contain your name and address, and the recipient's name and address. You can request that the packing list not show any pricing information, i.e. if you were giving the item as a gift.

• Can you combine my order with my friend's order?

  If requested, we can combine your order with your friend's order and ship them together. To request this put the names and order numbers (if the first order is already placed) associated with the signs to be shipped together in the Special Instructions of each order. We will then combine the shipping cost of the orders and ship them together. Please be sure to have the same shipping address entered in each order to avoid any confusion.