FAQ

General Sign FAQs

Can I get a proof of my sign?

Yes, we do offer online proofs. This is very convenient if you've got special instructions for your design, or if you've uploaded a custom design and want to see a preview before it's printed. You will see a checkbox to request online proofs in your shopping cart and on the checkout page. Please check this box to receive an online proof of your sign before we print it. Please note: Your order may be delayed without a timely proof approval. If you request an online proof, we strongly recommend signing up for text (SMS) alerts or checking your email regularly in order to prevent any delays in processing your order.

Do you offer carrying tubes?

All of our posters are shipped in cardboard tubes. However, we also offer a more professional carrying tube that comes with a removable shoulder strap. You can see these on the Accessories page. We offer 3 sizes: 25" ($13.95), 37" ($14.95), and 43" ($17.95).

What kind of material do you print on?

We offer a variety of materials in which you can have your design printed on. For more information on the types of materials, their specifications, and their uses, please refer to the Materials page

Can I change the color on an item where the color is "FIXED"?

We can usually do something like that for you. Request your color changes in the Special Printing Instructions box in the customization process. Indicate which item you would like to change and to what color. If you would like to see how your new design will look, also request an email proof in the Special Instructions box before you checkout. If you have already placed your order, but it hasn't been processed yet, you may still request a change. Reply with your requested color changes to the email we first sent you when we received your order.

Can I replace a graphic on your template with a graphic of my own?

We can usually replace a graphic on a template with a customer provided file. The first step is to place an order online using the preferred template. Use the Special Instructions box to request a change or addition of a graphic, then complete the order online. Once we receive the order we will send you an email. Just reply to the email and attach the desired graphic. We will edit the design and send a .jpg proof by email. Once we get final approval on the design we will process the order.

What Is Your Return Policy?

Return Policy:
Graphicsland is committed to customer satisfaction; We want to exceed your expectations. If you’re not head-over-heels thrilled with your product, give us a call at 800-347-2744 (Mon-Fri 8am-5pm) and talk with a real person who will do their best to correct any issues. We will reprint or refund the cost of any product that you’re not happy with. Simply return the product to us within 30 days of the invoice date. However, we cannot take responsibility for typing, or the quality of images supplied by customers. We do not proofread or check spelling in customer designs or files.

Pricing & Payment FAQs

Can I order a sign now and still receive the quantity discount on future orders of the same design?

Unfortunately, no. The 30% off discount on additional copies is valid when all copies are printed at the same time. However, we keep your order information and design on file so if you are ever interested in placing a reorder at a future date, we will be able to generate a regular priced reprint of your original order.

How quickly will my order be printed and shipped out to me?

Most sign orders are processed within 24 hours. The delivery date of your order is dependent on the method of shipping selected.

What type of payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover Card and now PayPal! We also accept Checks and Money Orders made out to Graphicsland, Inc.
We accept American Express, Visa, MasterCard, Discover, and PayPal.

Purchase orders are only accepted from schools and universities. Please fax the complete written PO to us at 708-614-1974 or email to support [at] graphicsland [dot] com . The PO must have a PO number, billing address, shipping address, our name Graphicsland, Inc., signature of authorizing agent, and the correct quantity and item pricing. If your purchasing department needs assistance setting us up as a vendor, have them call us at 1-800-347-2744.

We cannot accept the following payment methods: Checks over the phone, International Money orders, or Checks written out to MakeSigns.com or MakeStickers.com

I'm nervous about entering my credit card information online. Is your site secure?

Yes, our site is secure. In addition to using an https connection through the checkout process, we use SSL Certificates from Network Solutions to provide the strongest encryption available. You will notice the Network Solutions seal on the page where you enter your email address to begin the checkout process, as well as on the page where you enter your credit card information. If you click on the seal you will see up to date security information about our site. If you prefer, you can place your order online, then call us with the credit card information after you've placed the order.
Secure Checkout

When will my credit card be charged?

Your credit card won't be charged until your order is reviewed and put in production. You will receive an email once your order is in production.

I'm ordering from outside Illinois, but taking delivery in Illinois. Do I need to pay sales tax?

We do not charge sales tax on orders shipped outside Illinois. We are required to collect Illinois sales tax on orders shipped to Illinois (or picked up at our location), unless a valid Illinois Tax Exempt number is provided at the time of the sale. Our order form has a place for the IL tax exempt number just prior to the payment method. If you are not sure of your organization's tax exempt number when you place the order, just write "phone in" in the textbox and phone the number to us when you have it.

Shipping FAQs

Can I use my FedEx account number?

Sorry, we don't ship on customer FedEx accounts. This allows us full control over the shipping/tracking process. It also avoids the possibility of shipping on an inaccurate or invalid account. Our FedEx prices are not overinflated, and are frequently discounted from the FedEx standard prices.

Can you drop ship my order?

We can ship your order to any location of your choosing. However, all of our orders are shipped with a MakeSigns.com packing list which will contain your name and address, and the recipient's name and address. You can request that the packing list not show any pricing information, i.e. if you were giving the item as a gift.

Can you combine my order with my friend's order?

If requested, we can combine your order with your friend's order and ship them together. To request this put the names and order numbers (if the first order is already placed) associated with the signs to be shipped together in the Special Instructions of each order. We will then combine the shipping cost of the orders and ship them together. Please be sure to have the same shipping address entered in each order to avoid any confusion.

Custom sign with your logo

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