Sign FAQ

Do you offer carrying tubes?

All of our posters are shipped in cardboard tubes. However, we also offer a more professional carrying tube that comes with a removable shoulder strap. You can add one of these to your cart through the "Accessories" link that appears after you add a sign or poster to your cart. We offer 3 sizes: 25" ($13.95), 37" ($14.95), and 43" ($17.95).

What kind of material do you print on?

We offer a variety of materials in which you can have your design printed on. For more information on the types of materials, their specifications, and their uses, please refer to the About Our Signs page.

Can I change the color on an item where the color is "FIXED"?

We can usually do something like that for you. Request your color changes in the Special Printing Instructions box in the customization process. Indicate which item you would like to change and to what color. If you would like to see how your new design will look, also request an email proof in the Special Instructions box before you checkout. If you have already placed your order, but it hasn't been processed yet, you may still request a change. Reply with your requested color changes to the email we first sent you when we received your order.

Can I replace a graphic on your template with a graphic of my own?

We can usually replace a graphic on a template with a customer provided file. The first step is to place an order online using the preferred template. Use the Special Instructions box to request a change or addition of a graphic, then complete the order online. Once we receive the order we will send you an email. Just reply to the email and attach the desired graphic. We will edit the design and send a .jpg proof by email. Once we get final approval on the design we will process the order.

Can I order a sign now and still receive the quantity discount on future orders of the same design?

Unfortunately, no. The 30% off discount on additional copies is valid when all copies are printed at the same time. However, we keep your order information and design on file so if you are ever interested in placing a reorder at a future date, we will be able to generate a regular priced reprint of your original order.

Payment & Shipping FAQ

How quickly will my order be printed and shipped out to me?

Most sign orders are processed within 24 hours. The delivery date of your order is dependent on the method of shipping selected.

What type of payment methods do you accept?

We accept all four major credit cards; Visa, MasterCard, Discover, and American Express. We also accept Checks and Money Orders made out to Graphicsland, Inc.

I'm nervous about entering my credit card information online. Is your site secure?

Yes, our site is secure. In addition to using an https connection through the checkout process, we use SSL Certificates from Network Solutions to provide the strongest encryption available. You will notice the Network Solutions seal on the page where you enter your email address to begin the checkout process, as well as on the page where you enter your credit card information. If you click on the seal you will see up to date security information about our site. If you prefer, you can place your order online, then call us with the credit card information after you've placed the order.

When will my credit card be charged?

Your credit card won't be charged until your order is reviewed and put in production. You will receive an email once your order is in production.

Purchase orders are only accepted from schools and universities. Please fax the complete PO to us at 708-614-1974. The PO must have a PO number, billing address, shipping address, our name Graphicsland, Inc., signature of authorizing agent, and the correct quantity and item pricing.

We cannot accept the following payment methods: PayPal, Checks over the phone, International Money orders, or Checks written out to MakeSigns.com or MakeStickers.com

I'm ordering from outside Illinois, but taking delivery in Illinois. Do I need to pay sales tax?

Sales tax is charged to customers with billing or shipping addresses in Illinois. Tax is also charged for items that are picked up at our Tinley Park, IL facility. Exempt organizations (inside or outside Illinois) must provide an Illinois Department of Revenue tax exempt number in order to pay no sales tax.

Can I use my FedEx account number?

Sorry, we don't ship on customer FedEx accounts. This allows us full control over the shipping/tracking process. It also avoids the possibility of an shipping on an innacurate or invalid account. Our FedEx prices are not overinflated, and are frequently discounted from the FedEx standard prices.

Can you drop ship my order?

We can ship your order to any location of your choosing. However, all of our orders are shipped with a MakeSigns.com packing list which will contain your name and address, and the recipient's name and address. You can request that the packing list not show any pricing information, i.e. if you were giving the item as a gift.

Can you combine my order with my friend's order?

If requested, we can combine your order with your friend's order and ship them together. To request this put the names and order numbers (if the first order is already placed) associated with the signs to be shipped together in the Special Instructions of each order. We will then combine the shipping cost of the orders and ship them together. Please be sure to have the same shipping address entered in each order to avoid any confusion.

Have special requirements or suggestions? Be sure to give us some feedback.